Recommendations for contacting support

You can ask any game-related question you wish by filling out the contact form in the How to play section.

You can also find out the information you need by going to the "Ask a question" section of the game Menu.

Please note the following:

  • Always write your game ID (you can find it by opening the "About the game" section of the Menu) or your Order name and tag, precise Town coordinates and Kingdom name/number. This information will help us to find your game account.
  • Describe the situation step by step. The more details you provide, the better.
  • If you have screenshots, for example, payment receipts or battle reports, please send them to us.
  • If you are asking a technical question, please attach the screenshots of the error, list the browsers you're using, specify their versions and your PC configuration. To find your PC configuration for Windows, press "Win" + "R", enter the "dxdiag" command and press "Enter". Then attach the screenshots of the System and Display tabs.
  • Do not resend your request. The more similar requests you send, the longer you will have to wait for answers.
  • The history of all your requests to our support service is stored.
  • Messages to support should not contain any violations of our Terms of Use. You can read it at our official site.