Guide
Recommendations for contacting support

You can ask any question by filling out the feedback form in the "How to play" section.

You can also contact support by hitting the "Ask a question" button in the Menu.

Follow the instructions in the window that appears:

  1. Select the platform you're playing on.
  2. Select the response language.
  3. Depending on the question or the situation you're writing about, select the question type.
  4. Specify your name and the email address to which answers from the support team should be sent.
  5. Write your question (the text should not exceed 3,000 characters).
  6. Attach files if necessary. The maximum size of one file is 10 MB. Permitted formats: JPG, JPEG, PNG, PDF. Please note: to attach more than one file, select several files for uploading at once. If you add files one by one, they will replace each other.
  7. Don't forget to read the Terms of Use, Privacy Policy, and conditions of using cookies.

When writing a message, you should follow several rules.

  • Always specify your game ID (you can find it by opening the "About the game" section of the Menu), or your Clan name and tag, precise Town coordinates, and Kingdom name/number. This information will help us find your account.
  • Describe the situation in detail, write the sequence of your actions step by step. If you have questions, describe them in as much detail as possible. The more detail you provide, the faster the support team will understand your message and send you the answer without asking you for additional information.
  • We recommend that you attach screenshots* of the game mechanic your question is related to. When describing a problematic situation, you should attach a screenshot of the outcome you consider to be wrong. For example, if your question is related to a battle and its results, then attach a screenshot of a report including the date and time of the battle. If you have a question concerning a purchase you made, then attach a screenshot of the payment receipt.

* You can find out how to take a screenshot in the user manual of your device.

  • If you have a question that is technical in nature, attach screenshots of the error, specify the browsers you use, their versions, and your PC configuration. To find out the configuration for Windows, press Win + R, enter the command "dxdiag", and press Enter. Attach the screenshots of the System and Screen tabs to your message.
  • If you need to restore access to your account, you must specify your Kingdom number/name and precise Town coordinates in two accounts — the lost account and the current account. Write how much Gold you had on your lost account and the device you used to log into it, and attach payment receipts if you have any. This will help us ensure that the account is really yours.
  • Your message should not be the same as the previous message. If you have exceeded the messages limit, write to the support team later or try to rephrase your question.
  • Messages to the support team should not contain prohibited content or violate the Terms of Use, which you can read on our official site.